Above water – top of iceberg issues in Asia
- Work will be a connected and hybrid experience for employees in a modern, digital workspace.
Agile organizations will be expected to enable self-service capabilities to allow employees to extract data from libraries or directly connect to data sources and be able to run analytics or other business applications.
In Asia, organizations (especially in the FSI and public sector), will have to be hyperconnected and integrated to facilitate seamless collaboration, enable connected experiences, and support real-time access to data to optimise productivity, retain and attract talent and improve business outcomes.
Below water – bottom of iceberg issues in Asia
- Increased adoption of Cloud Native Platforms (CNPs) – To proactively address changing customer and employee expectations, organizations will aim for flexibility and agility in order to deliver digital capabilities anywhere and everywhere.
With capabilities such as automation and access to real-time data, organisations will turn to CNPs, which would help them address data silos and implement better scalable and flexible IT-related functionalities as-a-service, in order to achieve high levels of adaptability and transform at a scale that matches their business needs.
- Total Customer Experience (TX) as a business strategy – People-centric organizations will focus on achieving greater customer and employee confidence and loyalty to gain a competitive advantage and ensure adaptability and resilience in the face of changing business environments.
By combining best practices that optimize processes for exceptional customer experience (CX), employee experience (EX), user experience (UX) and multiexperience (MX), TX as a business strategy will enable organizations in extracting the most value out of their resources and eliminating data siloes to achieve better business outcomes, since it would provide more visibility on experience from the collective standpoint of users, customers and employees.
- Cyber security is a must for the acceleration of digital transformation – With the growth in the adoption of automation and hosting of applications and data in distributed systems, there will be an increased focus on securing data in organizations in Southeast Asia due to the exposure of enterprises to more security threats.
However, businesses should also pay more attention to addressing internal threats by securing and properly managing business-critical data through data integration, which will help strengthen cybersecurity capabilities by providing more visibility over who has access to data assets.