StarHub and Chubb Partner to Protect Customers Against Online Risks with CyberCover

CyberCover is the first among StarHub’s new suite of cybersecurity products to protect customers from impact of heightening online threats

To help customers mitigate the impact of online risks, StarHub and Chubb Insurance Singapore Limited (“Chubb”) today introduced CyberCover, a cyber protection policy designed to provide financial support for StarHub Mobile and Broadband customers affected by cyber-bullying, identity theft, unauthorised transactions, and undelivered or discrepancies in online purchases.

Signing up for CyberCover is convenient and straightforward. With just a tap on the My StarHub app, they can add CyberCover to their existing services. The subscription is available at $9.99 monthly for individuals or at $12.99 monthly to cover all family members living under the same roof. If legal consultation, tech support, counselling for trauma, or support against online harassment is required, customers can submit a claim to cover the incurred expenses.

Thanks to StarHub and Chubb, cyber protection, traditionally offered to only enterprises, has now become accessible and affordable for all consumers, providing individuals and families with financial support in the event of cyber threats. 

“Boldly embarking on DARE+ to be the digital service provider with the most enriching experiences for our customers, we are taking a leap towards offering much-needed services that complement our Mobile and Broadband subscriptions as well as our best-in-class network,” said Johan Buse, Chief, Consumer Business Group, StarHub. “Cyber crimes are on the rise, and as the cases strike closer to home, we want to give our customers peace of mind, knowing that StarHub will be there to help them get back on their feet during difficult times. Following the recent launch of our CyberSecure Business Solution to safeguard enterprises, we are now pleased to work with Chubb to extend a safety net to our customers, empowering them to do more of what they love without feeling threatened by dangers online. This is part of our continuous drive to be a responsible and trusted service provider to our customers.”

Chubb’s Country President for Singapore, Kevin Bogardus said, “The COVID-19 pandemic has prompted an increase in digital consumption – users are spending more time on social media platforms and consumers are engaging more in digital payments. As digital footprint goes up, so does the likelihood of cyber risk exposure. We are very excited about our partnership with StarHub to offer CyberCover. It is through this personal protection solution that we want to provide StarHub’s customers and their family members with practical support in the face of cybercrimes.”

Ajay Biyani – Regional Vice President, ASEAN – ForgeRock, commented on the importance that digital identity and access management plays in today’s mobile economy.

A robust digital identity practice should be the first canary out of the digital coal mine

The new ‘CyberCover’ policy by StarHub is an interesting and timely initiative, as we continue to see an increase in cybercrimes.

According to the 2021 ForgeRock Consumer Identity Breach Report, unauthorised access was the leading cause of breaches for the third consecutive year, increasing year-over-year for the past two years.

Over the years, usernames and passwords have helped secure access to people’s digital lives. But an ongoing surge in breaches of that very tenet (usernames and passwords) emphasise how going passwordless can help prevent these types of attacks while offering a more secure way of keeping us all safe in today’s increasingly online world.

Today, people and their digital identity requirements and expectations need to be segmented into different categories – people as consumers, people as workers and people as citizens. 

A strong identity and access management approach needs to be adopted; one that uses real-time data and situational context to personalise and protect experiences, solutions that design different authentication journeys for varying security and risk profiles and help achieve zero trust for people across their various segmented requirements. 

With CyberCover, StarHub aims to give customers peace of mind in their digital lives. A key vertical in StarHub’s DARE+ strategy, and a part of the Governance pillar under StarHub’s ESG, the launch paves the way to a new, comprehensive suite of upcoming cybersecurity services that aim to protect customers against online risks.