Hybrid Workforce and Collaboration

Jeremy Paton, Team Engagement Solutions Lead, Avaya

Avaya (NYSE: AVYA), a pioneer in communications and collaboration solutions, and RingCentral Inc. (NYSE: RNG), a top supplier of global cloud communications, video meetings, and collaboration, announced the continuous international growth of Avaya Cloud Office® by RingCentral in Singapore.

Avaya Cloud Office is a part of the Avaya OneCloud platform, a Total Experience platform that offers UCaaS (unified communications-as-a-service) and CCaaS. (contact-centre-as-a-service). Avaya Cloud Office, which has received praise from all around the world for facilitating complete communications, provides clients with an all-in-one solution that offers holistic customer experiences, increased agent reachability, and a contemporary, integrated workspace for employees.

CIO World Asia spoke with Jeremy Paton, Team Engagement Solutions Lead, Avaya.

Trends in managing a hybrid workforce

“As the borders in Singapore and across the region reopen and we move to a recovery stage, hybrid work is undoubtedly the go-to option for most companies.” said Jeremy Paton, Team Engagement Solutions Lead, Avaya.

As businesses accept hybrid work, the usage of adaptable, cloud-based collaboration services is increasing. The previous two years have been unpredictable, but one thing is certain: organizations must embrace digital transformation if they want to ensure effective and productive working conditions. Therefore, businesses must provide access to today’s cutting-edge technology to enable their staff to be productive; they need more than simply a platform to have online meetings.

Companies will need to experiment when deciding which tools to provide for their workers. What equipment will workers need to stay efficient and productive whether working remotely or in the office? Companies must also make sure the tool is utilized efficiently and productively.

The problem of personnel retention and productivity is another trend. Despite lessening restrictions and the gradual reopening of international borders, the skills deficit still plagues the world, and businesses struggle to find and keep people.

CEOs are becoming more aware of how employees prefer a remote or hybrid workplace in terms of behavior. Additionally, offering training programs is a crucial strategy for businesses trying to keep personnel.

Making ensuring the technologies being used in a workplace broaden and simplify communications choices, raising cooperation for both employees and customers to the next level, is a key component of enhancing talent retention and productivity.

A Seamless and collaborative workforce

Workforces that are seamless and collaborative may operate anywhere without sacrificing efficiency. People should be able to collaborate remotely via video conferencing and other programs that let you share your work with clients and coworkers at the same time, regardless of the device you’re using.

The system should also be well-connected and synchronized so that you can easily continue working and interacting even after leaving your home office to go to work.

Likewise, a project’s effective completion depends on all team members having access to its background and context. As a result, standard applications are no longer sufficient. Automation, machine learning, and artificial intelligence (AI) should enable the workforce to cut down on time spent on tedious and repetitive jobs. Employees are therefore able to concentrate on more important, higher value goals as a result. By fostering a culture that does away with inflexible hierarchies and team structures, increases productivity, and, as already said, enhances employee experiences, it also provides people more influence.

Importance of re-innovating & re-evaluating operational roadmaps

Organizations and their teams have been forced to adjust to the substantial changes in the ways we live and work due to the dynamic move toward online technologies, which was exacerbated by the pandemic. It is certain that the availability of internet services for everything from banking to shopping has greatly increased the region’s population’s digital literacy.

Businesses have changed how they utilize technology and data to gauge productivity as a result of realizing that their own definition of success has changed. To do this, organizations are turning to new measures, such as engagement, customer satisfaction polls, or performance reviews.

At the same time, in order to meet these criteria, CIOs and companies must provide staff with the tools and authority they need to work successfully and efficiently.

“Companies using these technological solutions should also focus on ensuring that the work being done is accessible to everyone and that all employees remain engaged in their daily tasks. ” Jeremy Paton, Team Engagement Solutions Lead, Avaya added.

It’s also advised to provide employees the necessary autonomy and a sense of ownership in the firm; give them a vote in how and when they work, and make sure they understand what is owed to the organization.

Lack of collaboration tools that might assist workers in performing their duties when they become involved and confident in their ability to achieve at the organization could cause them to leave. Solutions that let them work from home or the workplace are included in this. If you give your staff this, they will continue to value their work for you.

CIOs and companies should focus on training, upskilling, and development when it comes to hiring since it may be a significant difference and value proposition for potential workers. Businesses should avoid losing talent to the competition by putting more of an emphasis on providing continuing professional development for workers.