Kyndryl entrusted by Singapore Airlines with Digital Workplace Services transformation

Collaboration brings better mobility and flexibility to SIA employees worldwide

Kyndryl (NYSE: KD), the world’s largest IT infrastructure services  provider, and Singapore Airlines (SIA) have collaborated to transform the digital workplace experience  for its employees worldwide. SIA embarked on the workplace transformation initiative with Kyndryl in  2021 to modernize its end user services and consolidate all back-end infrastructure. 

Singapore Airlines has continuously invested in its digital services to enhance flexibility for its hybrid  workforce. The Kyndryl-SIA partnership allows SIA employees to gain further access to modern digital  workplace services. This hybrid work transformation allows for optimisation of SIA’s office spaces, as  well as the reduction of onsite support.  

Kyndryl and SIA build on a longstanding partnership of nearly two decades, during which Kyndryl has  been the trusted partner assisting with infrastructure services, end-user services, and hybrid cloud  infrastructure services. Kyndryl manages end-to-end life cycle of employee mobile and laptop devices  through deployment, management, disposal, and refresh, as well as implementation of virtual desktop  infrastructure.  

Kyndryl’s solutions and services bring about benefits such as: 

• Deploying ‘virtual desktops’ and ‘virtual applications’ to the users based on their work profiles.  The solution also alleviates supply chain risks with third-party service providers. • Unifying endpoint and remote management of all devices regardless of employee location,  which improves user experience, lowers IT support cost, and provides end-to-end device  lifecycle management. 

• Leveraging hyperconverged solutions to modernise end-user infrastructure services stack, while  leveraging cloud solutions to scale when required.  

• Deploying services such as callback, call waiting, and real-time chat with Service Desk agent  which improves employees’ productivity and user experience. 

As a leader in Managed Mobility1, Kyndryl has the reach, technology, and scope of service capabilities to  make anywhere in the world a workplace for clients’ employees across locations. These end-user  transformation services better enables the increasingly hybrid workforce to perform their tasks on the  go, safely, while keeping productivity, and cost-efficiency as top concerns. 

“As one of the world’s leading airlines, Singapore Airlines has been synonymous with premium travel  experiences, driven by its focus on innovation. Kyndryl is proud to be the company’s partner of choice as  it continues to accelerate its digital transformation journey with our best-in-class Digital Workplace  portfolio. We are confident that our deep understanding of Singapore Airlines’ business requirements will  continue to transform end user experiences and translate them into improved business outcomes.”, said Gina Wong, Managing Director, Kyndryl Singapore.