SingaporeAero Engine Services Private Limited (SAESL) appoints  new Managed Services Partner

Delivering automation, modernisation and mission-critical security to future proof SAESL’s IT infrastructure

Singapore Aero Engine Services Private Limited (SAESL),  the world’s largest Maintenance, Repair and Overhaul (MRO) facility for the Rolls-Royce Trent engines has partnered with Kyndryl, the world’s largest IT Infrastructure services provider.  Through this collaboration, Kyndryl will empower SAESL in modernising its digital infrastructure,  delivering automated service desk management across the multichannel, and integrating  comprehensive security solutions to enhance organisation-wide cybersecurity and resilience. 

Currently, about 30% of the world’s Rolls-Royce Trent engines come through SAESL, powering aircrafts such as the Airbus A330, A340, A350, and A380, as well as the Boeing 777 and 787  Dreamliner. With airlines gearing up to meet the rapidly resurgent air travel demand, a digital ready and future-proof SAESL is poised to clinch an even bigger market share.  

“SAESL has experienced tremendous growth in the past 20 years. As the world’s largest MRO  shop for Rolls-Royce Trent engines with a customer base spanning six continents, we are  continuously looking beyond the status quo for further growth and improvement. This partnership  to drive digital innovation will allow us to leverage Kyndryl’s expertise to further strengthen our IT  infrastructure, streamline, and automate our processes and ultimately improve our productivity  and operational efficiency,” said Mr Simon Middlebrough, CEO of SAESL.  

Empowering SAESL’s digital transformation, Kyndryl will shift from the company’s current  managed services portfolio to an advanced model characterised by intelligence and automation. SAESL will also have full access to the Automation catalogue in Kyndryl GitHub’s repositories  with a wide spectrum of readily available automation assets for supported products and  technologies.  

A multichannel approach will be adopted to improve end user experience. This includes the  deployment of Kyndryl Service Desk Integrated Cloud Contact Centre (ICCC) platform that  enables centralisation and standardisation of cloud infrastructure for more efficient contact centre  management and true virtualisation of service desk agents within the Kyndryl environment and a  dedicated communications channel for urgent IT issues.  

The partnership with SAESL will also include access to a broad range of security services and  solutions from Kyndryl which covers all key cybersecurity aspects – from people to processes  and technology. A virtual Chief Information Security Officer (vCISO) is made available for SAESL  to help with developing and managing the implementation of the organisation’s security  programme. Leveraging Microsoft’s Azure Sentinel, Kyndryl will implement an automated Security  Operation Centre (SOC) that would deliver intelligent security response and analytics to SAESL.

“Modernising and managing mission-critical systems is at the centre of what we do at Kyndryl,  and we are pleased to bring this expertise to help SAESL accelerate its digital transformation”,  said Gina Wong, Managing Director, Kyndryl Singapore. “With our broad partner ecosystem  coupled with robust skills and thought leadership, we are pleased to partner with SAESL to drive  innovation and modernize their business for an increasingly digital economy.