Reinforcing the Commitment to Personal Data Protection: Indosat Ooredoo Hutchison Advocates for Secure and Inclusive Digitalisation in Indonesia

Jakarta, September 9, 2024 – Indosat Ooredoo Hutchison (Indosat or IOH) reaffirms its dedication to safeguarding customer personal data. As digitalisation advances across Indonesia, Indosat remains committed not only to delivering connectivity and empowering individuals but also to ensuring that security and privacy, fundamental rights for all customers, are protected.

Vikram Sinha, President Director and CEO of Indosat Ooredoo Hutchison, stated, “Our mission is to connect and empower every Indonesian through digital technology. However, we recognise that personal data security is essential for building customer trust. This is why we are dedicated to ensuring that Indonesia’s journey towards inclusive digitalisation is anchored in the highest standards of data protection.”

In line with this commitment, Indosat has introduced several initiatives both internally and externally for its customers. Recently, through the IM3 brand, Indosat launched IMSecure, a comprehensive data security solution designed to protect users from a range of digital threats. With IMSecure, IM3 customers benefit from extensive protection against threats like identity theft and cyberattacks. Developed through strategic collaboration with a global leader in digital security, IMSecure ensures the implementation of industry-leading protection standards.

This initiative not only protects customers but is also a key component of Indosat’s broader mission to foster a safe and inclusive digital environment. As more Indonesians embrace digitalisation, safeguarding personal data becomes increasingly important. IMSecure meets this growing need, enabling customers to enjoy the benefits of digitalisation without compromising their data security.

Additionally, Indosat has rolled out several key programmes to enhance personal data protection in compliance with the Personal Data Protection (PDP) regulations. Among these efforts is a comprehensive data privacy awareness programme, including training and education on the PDP Law for all employees, ensuring the entire workforce understands and adheres to the regulations governing customer data management.

Indosat has also conducted thorough data mapping and PDP compliance assessments. These initiatives are crucial to ensuring compliance with the relevant legislation. By identifying the types of data collected and processed, and establishing the legal basis for this processing, Indosat ensures that its operations align with PDP regulations.

Furthermore, Indosat has developed technical policies and procedures covering all aspects of personal data management, from collection and sharing to deletion mechanisms. These policies are designed to minimise the risk of data breaches and uphold the integrity of customer information.

To further safeguard personal data, Indosat has implemented advanced protection systems and tools, designed to ensure compliance with PDP and to guard against security threats, particularly when interacting with third-party services.

Building Trust in the Digital Ecosystem

As part of its commitment to inclusive digitalisation, Indosat also stresses the importance of building trust within the digital ecosystem. Through IMSecure and various digital literacy initiatives, Indosat aims to raise public awareness of personal data protection. These educational programmes include guidance on identifying and avoiding digital threats, such as phishing and malware, and steps for maintaining online privacy.

“In our mission to connect and empower Indonesia, we acknowledge that security is the cornerstone of sustainability and trust within the digital ecosystem. We are fully committed to ongoing innovation in personal data protection, ensuring that everyone who connects through our network can do so with confidence and security,” concluded Vikram Sinha.