Kalyra Transforms Aged Care Through Boomi Integration

Innovative integration enhances client care, workforce efficiency, and digital service delivery

Singapore, 9 December, 2024 – Boomi™, a global leader in intelligent integration and automation, has played a pivotal role in revolutionising Kalyra’s approach to aged care. Using the Boomi Enterprise Platform, Kalyra has successfully centralised its data, introduced new digital services, and expedited workforce onboarding, all as part of an ambitious transformation designed to elevate client experiences.

With over 130 years of service, Kalyra has become a trusted name in South Australian communities, providing residential care, home care, retirement living, and affordable housing. Recognising the growing demands of its expanding operations, Kalyra undertook a digital overhaul to address the inefficiencies caused by fragmented systems and duplicated client data.

Nicole Fishers, General Manager of Information and Digital Services at Kalyra, said, “Precision is paramount in supporting vulnerable individuals, and this starts with robust digital systems. However, our long history and recent growth presented challenges to our digital ecosystem. With outdated and inconsistent data slowing care delivery, we turned to Boomi to connect our systems and enable a more efficient, client-focused future.”

Integrated Systems Elevate Client Care

Kalyra embraced Boomi’s Integration Platform as a Service (iPaaS) to unify its core operational systems, including Elmo (HR), AlayaCare (home care management), iCare (residential care), CarePage (customer experience), and the My Kalyra app. This integration transformed how Kalyra engages with families, offering a mobile-friendly platform for real-time updates, flexible care scheduling, and detailed financial transparency.

“Our integrated systems now generate a golden record of information, ensuring data across our client-facing app and internal platforms is always accurate and up-to-date,” explained Fishers. “Care staff no longer waste valuable time chasing missing information, allowing them to focus on delivering exceptional care. It’s been a significant step forward in both efficiency and client satisfaction.”

Streamlining Workforce Management

Beyond enhancing client services, Boomi has redefined Kalyra’s workforce processes. Previously hindered by manual workflows and disjointed systems, the onboarding process has been streamlined, significantly reducing errors and delays.

“By centralising our resourcing data, we’ve minimised duplication and improved the accuracy of employee records,” Fishers noted. “This not only speeds up onboarding but also provides better support for the workforce, enabling them to deliver the consistent, high-quality care Kalyra is known for.”

The integration has also bolstered Kalyra’s governance and reporting capabilities, ensuring compliance and regulatory standards are met with greater efficiency and precision.

The Future of Aged Care Technology

Looking ahead, Kalyra plans to leverage additional features of the Boomi Enterprise Platform to explore the potential of artificial intelligence and robotics in healthcare. These innovations aim to automate routine tasks, freeing staff to prioritise meaningful interactions with residents.

“Technologies like AI and robotics hold immense potential to enhance residential care by streamlining administrative duties,” Fishers said. “As we continue to innovate and expand our services, Boomi remains at the heart of our efforts, enabling a cohesive and automated data environment for more personalised and effective care.”

Partnering for Progress

David Irecki, Chief Technology Officer, APJ at Boomi, highlighted the significance of this collaboration: “Our work with Kalyra has been focused on enhancing efficiency without losing the human touch. By automating and integrating their core processes, Kalyra’s team can dedicate more time to providing compassionate, high-quality care that their clients depend on.”

Through this transformative partnership, Kalyra is not only advancing its mission of care but also setting a benchmark for innovation and excellence in the aged care sector.