ServiceNow Launches AI Innovations to Drive Autonomous Solutions for Complex Enterprise Challenges

Singapore – February 10, 2025 – ServiceNow (NYSE: NOW), a leader in AI-powered business transformation, has unveiled its latest breakthrough: AI Agent Orchestrator, a new innovation designed to unify and govern AI agents across enterprise ecosystems. Positioned as an AI control tower, this new capability enhances automation, optimizes workflows, and enables AI agents to work seamlessly across departments, reducing complexity and increasing productivity at scale.

Bringing Order to AI Complexity

As enterprises increasingly adopt AI to streamline operations, many struggle with fragmented AI systems that operate in silos. ServiceNow’s AI Agent Orchestrator addresses this challenge by providing a centralized system for managing AI agents across IT, customer service, HR, and other business functions. Unlike traditional automation solutions, this AI-driven orchestration ensures that AI agents collaborate effectively to complete complex, multi-step processes that span different enterprise systems.

“With millions of AI agents acting as a new digital workforce, ServiceNow serves as the AI agent control tower, bringing order to chaos,” said Amit Zavery, President, Chief Product Officer, and Chief Operating Officer at ServiceNow. “Our AI Agent Orchestrator ensures that AI agents work together efficiently, drawing from multiple systems and departments to achieve real business outcomes.”

Revolutionizing Workflow Automation with AI Agents

ServiceNow’s AI-powered ecosystem is built on years of automation expertise, enabling enterprises to integrate AI agents directly into existing workflows. With thousands of pre-built AI agents available across industries, ServiceNow customers can accelerate automation initiatives with minimal configuration. Additionally, the introduction of AI Agent Studio empowers businesses to build and deploy custom AI agents through an intuitive, no-code interface.

For instance, enterprises dealing with complex workflows—such as customer onboarding or cybersecurity incident response—can leverage ServiceNow AI Agents to coordinate tasks across multiple teams and systems. AI Agent Orchestrator facilitates seamless inter-agent communication, ensuring efficient task delegation and execution.

Harnessing Enterprise Data for Smarter AI Operations

A key advantage of ServiceNow’s AI agents is their ability to access vast knowledge sources, structured and unstructured data, and millions of automations already embedded within the ServiceNow Platform. This enables enterprises to unlock new levels of efficiency, allowing AI agents to autonomously process workflows, extract insights, and make data-driven decisions.

“AI agents are crucial to modernizing enterprise operations,” said Raj Sharma, EY Global Managing Partner – Growth and Innovation. “By working with ServiceNow, we are leveraging agentic AI to enhance efficiency, data contextualization, and real-time decision-making across our organization.”

Transforming the Future of Enterprise AI

ServiceNow’s commitment to AI innovation extends beyond automation. By integrating Workflow Data Fabric, the platform enhances AI-driven decision-making by connecting and activating enterprise data in real time. Partnerships with companies like Google Cloud further expand these capabilities, enabling AI agents to tap into broader data sources for optimized performance.

This new suite of AI capabilities will be available starting in March for ServiceNow Pro Plus and Enterprise Plus customers at no additional cost. As ServiceNow continues to push the boundaries of enterprise AI, its AI Agent Orchestrator sets a new standard for how businesses can manage, automate, and scale AI-driven operations efficiently.

With a single unified platform, ServiceNow is transforming the way AI agents collaborate, ensuring that enterprises remain agile, data-driven, and ready for the next wave of digital innovation.