Transitioning from Startup to Industry Leader

Respond.io Reveals New Headquarters to Accelerate Rapid Expansion

Respond.io, a trailblazing provider of customer conversation management software, has moved its headquarters to the Permata Sapura Tower in Kuala Lumpur’s central business district, a strategic step to accommodate its rapid expansion.

Since its establishment in 2017, respond.io has swiftly positioned itself as a prominent player in the industry, serving 10,000 companies across 86 countries. Over the past two years, the company’s workforce has surged by 300%, prompting the decision to transition from WeWork’s shared workspace to a dedicated office within the Permata Sapura Tower.

This choice of location is far from arbitrary. The architectural design of the tower, inspired by the pinnacle of Mount Kinabalu, serves as a symbolic representation of respond.io’s ascent to greater heights.

By situating its headquarters in the heart of Kuala Lumpur, boasting a panoramic view of the iconic Petronas Twin Towers, respond.io unequivocally showcases its dedication to solidifying its foothold in both Malaysia and Southeast Asia.

This calculated move to the epicenter of the city’s vibrant business hub also equips respond.io with the ability to attract exceptional talents worldwide, including the finest minds in the nation.

“This marks a pivotal juncture in our journey. Given our rapid expansion, we’ve comprehended the significance of providing a workspace that cultivates our team’s flourishing. Thus, we’ve invested in crafting an extraordinary environment that stimulates innovation and ingenuity.” — Gerardo Salandra, CEO of respond.io

Collaborating with the esteemed luxury coworking operator Colony, Respond.io has designed a workspace that cultivates productivity, collaboration, and advancement. This space captures respond.io’s youthful, dynamic, and diverse culture while prioritizing employee well-being, thereby achieving an optimal equilibrium between work and leisure.

Within this workspace, ergonomic furnishings, intelligently designed meeting rooms, and private call booths converge to form an environment conducive to intensive work and cooperative endeavors.

Simultaneously, a dedicated recreational area offers amenities such as a billiards table, gaming consoles, massage chairs, snacks, and an abundant supply of coffee, inviting employees to unwind, socialize, and recharge.”